Pierce County Chapter Meeting - Rev Up Your Shop: Maximizing Success with the D.O.P.E. Personality Assessment

"Rev Up Your Shop: Maximizing Success
with the D.O.P.E. Personality Assessment"

Presented by Dori Eppstein, with DEHR Consulting

June 6, 2024
6:00pm - Social and Dinner
6:30pm - Presentation

Join us for an immersive workshop that will delve into the intricacies of D.O.P.E. assessment within the automotive repair industry.

This workshop will provide technicians, service writers, and managers with invaluable insights akin to a finely tuned engine. Participants will learn to tailor their communication strategies, foster effective team collaboration, and elevate customer service to new heights by understanding the nuances of Directness, Openness, Persuasiveness, and Energy in individuals.

Technicians will refine their diagnostic and repair approaches to mirror the precision of a master mechanic, while service writers will grease the wheels of communication between customers and the shop, ensuring seamless interactions and clear expectations.

Simultaneously, managers will learn how to ignite team dynamics and amplify customer satisfaction by optimizing workflows and providing robust support to their staff.

Discover how leveraging these insights can streamline operations, minimize breakdowns, and spread many smiles throughout the automotive repair shop. Join us and unlock the keys to smoother operations and enhanced customer experiences.