Part 2: Staying Out—Scaling, Hiring, and Sustaining the Owner-Independent Shop

                        !! DID YOU KNOW EVERYONE IS WELCOME !!

Tuesday , September 9,2025
6:00pm Social and Dinner 
6:30 Presentation/ Zoom Starts 
Presented by: Greg Marchand, ShopPros 

• Hire and onboard a manager (or elevate one): role scorecard, KPIs, and authority limits.
• Attract and keep high-quality people with culture + compensation + growth paths.
• Maintain culture and performance when you’re not on-site: cadence calls, dashboards, and “management by metrics.”
• Fine-tune and evolve incentive pay without eroding margins.
• Anticipate long-term challenges: complacency, culture drift, manager turnover.
• Quantify and communicate the ongoing valuation benefits of a self-running business.

• Hiring a manager & building a leadership bench
• Remote leadership tools: KPI dashboards, video huddles, async updates
• Sustaining culture: recognition systems, continuous improvement routines
• Advanced challenges & fixes (plateaued growth, misaligned incentives, siloed teams)
• Business valuation levers: risk reduction, transferable systems, documented processes