Part 1: Getting Out of the Weeds—Foundations for Working On the Business Rather Than IN The Business

EVERYONE IS WELCOME !!
Tuesday , September 9,2025
06:00pm Social and Lunch
6:30 Presentation/ Zoom Starts 
Presented by: Greg Marchand, ShopPros 



Purpose: Build the mindset, systems, and first moves that let you lead strategically instead of turning wrenches (or writing every RO).
 

• Define what “working on” vs. “working in” actually looks like in an auto repair environment.
• Spot the hidden tasks you must delegate to reclaim strategic time.
• Start empowering employees: decision-rights, simple SOPs, and accountability loops.
• Design incentive pay plans that align behavior with profit and culture.
• Launch a healthy shop culture intentionally (values, rituals, feedback norms).
• Outline the first 30–60 days of transition: communication plan, KPIs, meetings, and tools.

• Employee empowerment & management basics
• Incentive structures that don’t backfire
• “How to begin”: a step-by-step launch checklist
• Early challenges (control issues, role confusion, staff resistance) and how to mitigate them
• The valuation upside: why buyers pay more for owner-independent businesses