Olympic Peninsula Chapter Meeting - Mastering Communication Excellence

Mastering Communication Excellence

February 20th, 2024
6:00pm - Social and Dinner
6:30pm - Presentation/Zoom Starts

Presented by Dori Eppstein with DEHR Consulting


Have you ever had a conversation with another team member, and afterwards you wonder why
they never did what you talked about, or it was done completely backwards?
Did you communicate clearly what you were trying to say? or was it just clear to you because
you knew what you wanted?
When was the last time there was a communication gap between a customer and a service
advisor? That never happens, right? Or when’s the last time there was communication issues
between a tech and a service advisor?
Effective communication is one of the most sought-after skills in any job, and that’s for a good
reason. It can make or break relationships, accelerate your career growth, and even improve
your personal life. So, if you're ready to take your communication skills to the next level, you've
come to the right place!
Dori Eppstein from DEHR consulting will be here next month to present:
Mastering Communication Excellence!
Join us in the "Mastering Communication Excellence" workshop and unlock the potential of
effective communication between the front counter, back shop, and everything in between
Who this workshop is for:
Service Advisors/Writers, Shop Foremen, Store Managers, Technicians, Owners
This workshop will dive into:
• Enhancing Your Active Listening Skills and Cultivating a Deeper Sense of Empathy
• Mastering Exceptional Communication Skills
• Navigating Conflict Positively & Effectively
Dori Eppstein, a professional with a Master's Degree in Clinical Psychology, is a coach,
consultant, and trainer in the automotive repair industry. Drawing on her expertise, she
empowers individuals, teams, and businesses to transform into high-performance companies,
driving the bottom line by bringing out the best in people.

Do you have any real-world examples of where communication failed? Write them down and
we will share them with Dori and she will incorporate them in her presentation.