Lunch & Learn - Active Listening & Clear Communication
Join us for our Lunch and Learn - October 14th, at 12:00pm PST
"Active Listening & Clear Communication"
Presented by Clint White sponsored by Coaching With Integrity
By far one of the most crucial roles played by the Service Advisor is that of being a conduit of information between the Customer and the Technician and vice versa. Unfortunately, many struggle to gather vital, valuable, and correct information or ask the right questions. This leads to wasted time in the shop, frustrated customers at the counter, and ultimately less profit on your bottom line. The purpose of this course is to teach Service Advisors how to really hear what your customers are saying by using active listening and clear communication techniques during every conversation.